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The Electronic Government Affairs System Based On Itil Operations Management Platform Design

Posted on:2012-12-27Degree:MasterType:Thesis
Country:ChinaCandidate:P AnFull Text:PDF
GTID:2248330371465689Subject:Software engineering
Abstract/Summary:PDF Full Text Request
As the leading department in our country’s electronic information industry, "The Department" has made higher requests for the operation and maintenance quality of its own e-government management system during the recent years, and The unit has been the establishment of a modern government management system. However, its own operation and maintenance of e-government information system in the information center of this unit is still in the primary stage, carrying out only "Computer Room Security System", "Computer Room Management System" and "Computer Room Watch Duty System". For example, the work orders are still in paper forms, which therefore results in that data are scattered and can not be itemized in real time. Subsequently, it is hard to assure the accuracy of data at this institute. In addition, the administrative technician of the IT system at this institute, as the fire fighters, are forced to be always and passively busy in past remedies, duo to manual operation and maintenance of the IT system. This IT system is badly in need of building a set of electronic government affairs system maintenance management platform to solve the problems.Based on the clear the Ministry of industry and Information Technology Information Center electronic government maintenance management platform based on the necessity of combing the Ministry of industry and information technology, the e-government information center management system process, discusses the E-government maintenance management platform functional requirements and business needs, emphatically introduces the running and scheduling management and system/security management needs and processes, determined the E-government maintenance management platform architecture and solutions, discusses the service management, monitoring and management of the two subsystems design process, at the same time the system expansion and interface which is simple discuss. Finally, on the operation platform stability and scalability analysis.
Keywords/Search Tags:ITIL, operation and maintenance system, management process, CMDB, Monitor
PDF Full Text Request
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