Telecom Enterprises Trouble Ticket Management System Design And Implementation

With the popularity of computer and the rapid development of network technology, these make it possible to share the resources. While the information in a more scientific management has become the production, operation and management an integral part. In the current situation, the network for the enterprise is not only an effective means of communication, but also a communication bridge between management and production, with the rapid progress of computer industry, information technology applications in the telecommunications business has matured, enterprises have been gradually penetrate into the reform and development, its application and development as an important measure of the strength of a business sign.Trouble ticket management, operation and maintenance management is the core component, the timely processing of telecom equipment failures and user barriers to disclosure, to ensure smooth network, improve service quality and maintenance level, in today's era of rapid development of information technology to gain a foothold in the necessary conditions. In order to adapt to the modern enterprise operation and maintenance of advanced telecommunications fault management requirements, this paper, a telecommunications company of Sichuan Province, trouble ticket management function of the actual situation and needs analysis and sophisticated, the trouble ticket management situation and related systems at home and abroad state of development to do more in-depth understanding of a comprehensive understanding of the current trouble ticket management system technology development status and trends, a brief description of a work order management system design and development process involved a number of technical concepts. Then this software engineering technologies and telecommunications companies in Sichuan Province a trouble ticket management system combined with the idea of information systems development system solutions, and complete the detailed design is given and some implementation results.This design of the telecommunications business trouble ticket management system using B/S model and C/S mode, the overall framework of mixed programming, that interact with the server browser, client-server architecture and communication structure integrated whole, using the popular MVC three-tier architecture, the system's model layer, view layer and control layer separation, the purpose of decoupling has been reached to facilitate system development and maintenance. System based on J2EE development platform to Tomcat as a system application server, database server using SQL Server2005. In this paper, the various functional modules from the system requirements analysis to the needs of modeling with the UML modeling are designed and implemented some of the features.The research and design, expected results is the establishment of telecommunications enterprises trouble ticket management system, integration of digital automation system, and make the system as network management and telecom network operators to promote the telecom companies a powerful tool to help companies effectively improve the fault work order management for enterprises to create greater value.