Rail Freight In The Heterogeneous Environment Of The Integrated Customer Service System Design And Implementation

This thesis is research about the status of railway freightage. Owing to the complex of railway system,many information systems are dispersed and existed,and can not providing unitary information service for client.This thesis designed integration customer service in separate environment,and it providing intact information service for customers with internet flat roof.This thesis emphasize determine as below, planning of railway freightage customers service system,equipment type, network construct,model description and construct strategy,it also explore the innovation of technique and system of business model for railway freightage.This thesis has 5 chapters.Thesis Chapter 1 set forth the subject and meaning of this thesis, it emphasize introducing the study of national and international,status of application and background,it introduced the main work of this thesis.Thesis Chapter 2 discussion and analyze the business background of national railway freightage.It made analyze and discussion from status of railway freightage and freight customer service,and made compare analyze from traditional railway freightage model and integration of customer service system model.Thesis Chapter 3 set forth how to planning for integration of customer service system of railway freightage.It analyze about system business demand and planning for system frame,function and software planning.Thesis Chapter 4 set forth the realization of integration of customer service system of railway freightage.It analyze the system realization of key technique of system circulate,analysis of information integration under separate environment.Thesis Chapter 5 made summarize and conclude the planning and realize of the system,and made expectation of this system.