Panzhihua Unicom's Customer Service Department Management System Integration And Realization

With the rapid development of the market economy in network age,social progress continuously,industrialization of information consummate unceasingly,more and more enterprise have constructed a large number of comprehensive and distributed application system,which increase the efficiency of daily affair remarkably. But many problems have existed also; these application systems may develop in different periods, hardware and software adopted come from different manufacturer, data; report format may not be compatible each other. The design emphasis of these systems may focus on offering resolve programs perfectly, but ignore the interface with others. With the time elapsed, various kinds of system increase continuously, more and more"information islet";"information barrier"have formed and so on. In order to realize information sharing; coordinate operation, ensure the construction of enterprise Information systems successfully, integration resources are needed urgently.This thesis choose Panzhihua Unicom client server department as an example, Firstly, analyze various information existed in corporation detailed and complete, detail the design current situation of Panzhihua Unicom client server department, establish Information systems of customer retention system as the information center in corporation. Then, on the basis of actual situation existed, set up corresponding standards according to the requirement of information interaction in different systems to normalize and unify data manipulation in different Databases,so this thesis design data exchange specification on the basis of the various of systems existed in corporation. In order to eliminate the problem of information islet in different systems, make them real-time interaction each other, adopt Web Service technology to construct inquiring interface and make inquire and call in other system conveniently. Unifying the information in code list, not only make data standard easily for corporation system, but also make development other subsystems and data interaction each other in different systems conveniently.The Information Integration of Information system in Panzhihua Unicom client server department prevent duplicated construction in other second-tier cities, make the information of every second-tier cities share each other, increase the efficiency of daily affair remarkably, benefit to the development of corporation systems in long-term extremely.