Research On The Performance Management System Of Hunan Unicom Customer Service Manager

Nowadays, telecom industry is on the leading edge of the national economy, and the telecom market growing at a high speed has been the competition focus all over the world. The achievement, development, and open to competition of China telecom industry have been gained more and more attentions. In last 11 years, China Unicom has developed a solid foundation through furious competition. The total subscribers of China Unicom has reached 1516,320,000 till June 30, 2007, and the market share is 30.7%; China Unicom is the second mobile operator and the second CDMA subscriber group in the world and its CDMA capability is the biggest one. With the competition becomes fiercer, innovation of business mode, operation system and management methods is the only way to survive.Under this situation, Hunan Unicom focuses on brand building outside, employee quality improvement inside. Therefore, it has done many researches and practices about the employees' performance management system, especially on the selection of KPI (Key Performance Indicator) and performance evaluation and etc. All these researches and practices played a very important and positive way in the employees' working enthusiasm and innovation, which is also very helpful to enhance the efficiency of group operation. However, there are still some disadvantages in the current performance management system.With the guide of the theory of performance management, this article applies itself to analyze the current performance management system of Hunan Unicom Sales Manager, trying to find where the problem is and building a new system which is benefit to the development of the company to get over these issues. How to improve the personal performance management of Sales Manager in order to improve the performance management of the whole organization is where this article starts.From the design of research structure, this thesis is based on the relevant theories of performance management, together with the current situation of Hunan Unicom, trying to find out where the problem is. Then provide the diagnoses of existing issues with the respect of objective analysis, using the research result to get the conclusion to solve the existing problems. To improve the performance management with the continuous adjustment and revising in practice.In the detailed ameliorating plans, it discuss the relationship of employee performance management and strategic organization from the point if basic theories. What's more, it has discussed the target and features of performance evaluation system, the designing flow of this system, methods and index choosing. The system after research is with Sales Manager working analysis as the key index, and with the target management as the core. It also refers to the issues happened in the implementation of Sales Manager Performance Evaluation with the re-diagnoses and ameliorating suggestions.