Analysis And Design Of Operation And Maintenance Management System For Sichuan Postal Information Network

Postal Information Network is the basis of postal production services network in Sichuan, which runs postal financial business, express and logistics business, postal e-commerce business and business management, and manages the storage, transmission, processing of these business's information. With the rapid development of information technology, various applications and network systems continue to increase, various operating systems, databases, application software, middleware are also increasing. Sichuan Post Information Network has been build in 1998, running a few business such as e-remit initially.The information network system becomes more complex. Business development dependents on information systems and networks more and more. Business department demands strongly the information·network being stable and reliable. The following questions are studied by the departments of information technology:How to strengthen the information network operation and maintenance of quality? How to improve the efficiency of operation and maintenance? And how to make full use of information networks of resources and development of postal services?ITIL is a series of concepts, is the best practices of IT service management, is the management of major IT operation and maintenance standards and development. The core of ITIL consists of IT services support management and services delivery management. Based on ITIL concepts, in particular IT service support management concepts, building a of information network operation and maintenance can integrate information network operation and maintenance resources, improve the efficiency of operation and maintenance.The platform can protect postal information network system running stablely, efficiently and safely, ensure business continuity and stability.In this paper, according to the various needs of Sichuan Postal Information Network operation and maintenance work, analysis and design the Sichuan Province Postal Information Network Operation Management System. The system is based on the ITIL concepts, combing and realizing existing closed-loop work processes of operation and maintenance. The main work processes of operation and maintenance consists of incident management, problem management, change management, configuration management. And realize the Postal Information Network Operation Knowledge Base. The system can streamline event and fault processing and persistent problems are summarized, unified management, and ensure the occurrence of faults, "in advance monitoring, after a response", mode of operation and maintenance will be supported by the passive to active service.Designing the system must follow the reliability, availability, maintainability and scalability of the design principles.This paper's main results are:1. Completed the operation and maintenance management system requirements analysis.2. Completed the operation and maintenance management system overall design, including system structure design, system physical architecture design, network architecture design, system architecture and logical security of the system design.3.Completed organization and personnel management, change management module into the main modules such as the detailed design.