Design And Implementation Of Postal Operation & Maintenance System In Heilongjiang Province

In recent years, along with the fast development of postal service business, and the continuous extension of the network scale. The used technique and equipments are becoming complex and diversification day by day. Postal service information net now facing more and more press on management. How to make full use of resources and reduce the stress of operation and maintenance, establish efficiently operation and maintenance system are becoming urgent problems that need to be solved Heilongjiang province postal service operation and maintenance system need a integrated management platform urgently to guarantee that the IT system would operate stably, efficiently and safely, the business system would run continuously and stably.This paper facous on the present condition of Heilongjiang postal service operation and maintenance, adopt ITIL management norm, base on the Unicenter ServicePlus ServiceDesk and Unicenter ServicePlus Knowledge Tools platform, application JavaScript and the database technique of the SQLServer2000, design and accomplish business management, problem management, install management, change management, knowledge base management, statement statistics analysis etc. functions. This system completely adopt B/S structure design, which hardware platform use the way of center concentrated deployment and provide service to 83 ground city county bureau in Heilongjiang province through postal service information net as a browser interface.In this project, the author mainly participated in investigating and analyzing the need of the Heilongjiang province postal service operation and maintenance system ,also participated in structuring the system hardware platform and process designing As a group member, I partly participated in function menu designing and statement designing,. Then I participated in putting the project into practice in the end.