Business Functions' Desing And Implementation Of Shandong 11185 Postal System

In recent years, with the development of information technology, postal information covers the postal service in various fields. 11185 customer service centres put the service functions together of frontground and background in order to provide some advice, business admissible, enquiries, complaints, suggestions, accurate information, a wide range of quality and value-added services to customers. As a postal customer service center operations support systems, the 11185 customer service center system can form an organic whole with postal service system to coordinate and promote each other. This will comprehensively improve the postal service levels.This paper is based on the 11185 system's design and development of Shandong Province. First, the system analytical work is completed by analyzing the function of business needs and data needs. According to the results of 11185 system's analysis, the system design objectives, design principles, system platform, system architecture, functional structure, database structure and user interface are made. Then, the design details including system's maintenance, send processing and business statistics module are given., system's specific implementation process is described by several modules of the class, Sequence chart and some real interfaces. The testing of the system and system testing result are introduced too. Finally, we summarize the 11185 system and have a prospect.