The Analysis & Improvement Of Telecom Charging And Billing System

The competition between telecom companies is focused on the service quality. The satisfaction of customer which including the satisfaction to C&B handling is a complicated indicator to value the service quality. The C&B system which is a complex supporting system oriented customer service play more and more important role in the running of telecom companies. By increasing of the service type and the customer quantity, the competition of the telecom market becomes more and more seriously. Many questions such as system operating, data sharing and the sale policy supporting are continuously emerged. How to optimize the C&B system and improve the running ability becomes the important project to the telecom companies. So the analysis and research of C&B system has important theoretical meaning and application value.In order to understand the C&B system deeply , the importance of telecom C&B system and the meaning to research it are introduced in the thesis. The writer also tell us the importance of C&B system in the telecom management network and the relationship of other system. The project goal and the service scope are given too. Some keywords are described concisely. And then the framework and the system function model of the C&B system are described in detail, as well as the functional modules in types. After the analysis of all the above, the system structure and framework are very easily to understand.By the analysis of C&B system , the methods of optimization of telecom C&B system are presented from the application in the separation of charging and billing, the three level framework of middleware and the data mining technique. To the problem of charging and billing which effected on each other, the author gives some suggestions on the separation of charging and billing by the data level. In the procedure of rebuilding charging system, the charging module and the billing module can be built separately in the process of storing , to reformat the disk. So that there will be no reference on billing system when charging system calculates in batch. The technique of the middleware can help us solve the problem of mass customer accessing, service process transferring between systems and the integration of enterprise application. Furthermore the data mining in the module of credit management and the statistics will play more and more important role.In the end ,some methods about optimizing the C&B system are concluded simply. According to the author's working experience ,the developing direction of C&B system are predicted.