Credit Analysis Of Complaints And Decision Support System In The Area Of Quality Supervision

In order to improve the quality supervision departments in the handling of complaints efficiency, through overview the development of the credit at home and abroad, combined with complaints in the area of quality supervision of the reality, researchers in the field of quality supervision complaints credit index system, using computer-assisted analysis of the credit, applies to on-line complaints system. The complaints credit model can arranged in a order for the quality supervision departments in decision-making behavior. The main work:1.Overview of the credit in the development of the status at home and abroad, analysis of the development of credit complaints, credit risk factor. Base on the theory analysis, build the credit analysis system of quality supervision in the field of producers, consumers, sellers, and associated data model. Analysis of the complaints in the area of quality supervision of credit risk management and quality supervision departments of the complaints the basic state of information management.2.Based on the research of credit model, analysis of decision support system model, study the complaints of decision support system architecture, analysis the process and the steps of complaints in the field of quality supervision of credit decision, in theory and application of the research the result of the decision support system.3.Develop the on-line complaints credit decision support system, the main function: the consumer complaint, complaint handling, analysis the credit of consumer complaints information, focused on analysis of consumer complaints, the impact of producers, sellers credit, from the software point of view build the three credit-linked model of consumers, producers and sellers.