Design And Implementation Of Customer Tracking Service Management System Of Johnsunby Company

With the advent of the information age, the computer has got more extensive application in all kinds of business, pharmaceutical industry also face the challenge in information age, Medical information management network of computers, modernization is the essential condition of hospital.Based on pharmaceutical industry development present situation, proposed the concept of getting, maintaining and increasing customers'profit through sufficient communication which is under the support information technology. Through the analysis of the present situation of resource management of the Johnsunby company, I found the resource management had many problems, for example, although most of the branch company and department is equipped with computers, but no local area network, efficiency is low in work, unable to provide the information sharing, so I come to this conclusion that the company needed a web-based customer service management system, by tracking establish good customer relations management system to shorten the distance between medical guest, cultivate and loyal customers expand, also can reflect the unique brand and company culture, realize Johnsunby company great-leap-forward development of continuous improvement.Therefore, based on customer tracking service management system with detailed analysis, on the basis of overall design scheme gives the system and function module uses system structure, aAnd emphatically expounds methods of Patient management module, business management module, the drug management module, information query module, information system setup and statistical models and system helps module. This paper mainly studies the Johnsunby company customer service management system in the development track of C/S structure, selection and application, Introduces the characteristics of C/S structure, database technology, Delphi language features and functions, component, and the expounding of SOCKET technique.