The Issues And The Countermeasures Of Nurse Burnout In The First Hospital Of Jilin University

With the reform of medical and health system, the importance of speeding up the development of medical and health sector is particularly prominent, medical workers act as the main activities of medical services, bear managers, communicators, caregivers, guardians, educators and other roles, so health care workers need to have good professional quality and psychological qualities. In recent years, the increasingly tense relationship between doctors and patients is not only seriously impact on health services market, and the degree of trust between doctors and patients is getting lower and lower. In the current system, some of the self-protection defensive medical practices reduce the health care workers'sense of responsibility and be trusted, and they bear enormous pressure. Objectively much of the medical workers have some mental health problems, job burnout has become an obstacle to harmonious relations between doctors and patients. When domestic and foreign scholars studied of nursing burnout, they found varying degrees of prevalence of nursing staff burnout. Since 80 20th century, foreign scholars have studied on job burnout of this special group of nurses. In recent years, China has carried out relational studies.In this paper, we study on the nurses of the First Hospital of Jilin University, in order to understand the different groups of nurses'job burnout we use questionnaires and interviews and other methods, then analyze the results obtained through questionnaires ,we find: emotional exhaustion is the core of burnout; rate of burnout in emergency department and ICU nurses is higher than other sections; the level of nurses within five years is higher than the other work experience staff; compared with nursing administrators the clinical status of nurses'emotional exhaustion is higher. And from social factors, work factors and occupational characteristics, and hospital management, lack of emotional labor management, we analyze the most relevant factors which lead to burnout of nurses. Hospitals are knowledge-intensive groups, employees are mostly high cultural level, self-awareness and self-esteem strong intellectual, strengthening emotional labor management also needs to consider comprehensively, on the one hand ,consider care managers and nurses themselves'emotional management; In addition, also need to consider the matron of the nurses'emotional management to nurses, and emotional management of nurses to patients. On this basis, propose the whole idea of strengthening emotional labor management of nurses from the organizational level and employee level: Emotional labor management of hospital level including: 1) inject energy into the emotional labor of nurses. 2) decompress for nurses, to ease the negative emotions. 3) create a good atmosphere of emotional labor; emotional labor management in staff levels includes surface playing strategies and deep performance strategies. With the continuous progress of job burnout, Adaptability between work environment and people has become a key issue to prevent burnout.1) Strengthening applicationin of the management of emotional labor in hospital management. 2) reasonablely allocate human resources. 3) create a good working atmosphere. 4) strengthen communication skills. Nurse burnout is the results of interaction of individual and organizational environmental factors, measures of prevention and correction of nurse burnout must be taken to change the individual and organization integrated intervention, hospital leaders should provide social support to enable nurses to obtain a sense of self-respect and reduce burnout, scientificly definition job duties, then make the high work load, role ambiguity and role conflict as the main content of interventions job burnout,This paper is constituted by four chapters. The first chapter, the overview of work-related burnout and emotional labor theory; the second chapter, assessment of the status of nurses job burnout in the First Hospital of Jilin University; the third chapter, management measures of strengthening emotional labor of nurses in the First Hospital of Jilin University; the fourth chapter, organization interventions measures of nurse burnout in the First Hospital of Jilin University .