System Design and Information Logistics: Following the Business Process Using a Context Aware Framework

The future success of traffic management is contingent upon the advancement of information logistic systems. The ability to provide accurate, valid, and timely information is critical to the effectiveness of an intelligent transportation system's ability to improve public safety and economic growth. Traffic Operation Centers (TOC) receive and disseminate information with various actors in real-time and near real-time environments. Using the traffic incident management business process for a Traffic Operation Center, this research explores the effects of designing a traffic management system in context to the business process. Two system designs for a TOC are compared using the system architecture maps and incident duration time stamps captured during the use of each system. The results show the impact of using process-oriented information logistics (POIL) during the design phase when developing traffic management systems.