| Human resource selection is critical for the management of organizations because choosing employees is necessary in all organizations, and the quality of choices often affects organizations for decades. The focus of the research is on interviews, since interviews are one of the most popular methods for human resource selection. According to prior studies, factors that often would bias interview evaluations include nonverbal behaviors of candidates, coaching, use of impressionistic information, interviewers' personal likings and preinterview expectations.;The intent of the research is to develop a decision support system to improve the skills of novice interviewers and help them overcome the aforementioned weaknesses. The decision support system is based on behavioral anchors, which are descriptions of past behaviors. The steps in conducting the research include eliciting the behavioral anchors from an expert manager, developing the decision support system, and conducting an experiment to understand the effects of the behavioral anchors as well as the decision support system on novice interviewers.;The results of the experiment have proven that the behavioral anchors and the decision support system can enable novice interviewers to identify more evidence of the ten criteria used in interviews by the research company. The decision support system can also reduce the number of misjudgments of evidence by novice interviewers. |
