Research On Risk Management Of Integrated Customer Management Platform Software Development Project In Y Company

In recent years,China’s economy has been growing rapidly,and the popularity of the Internet has made people’s life more convenient and efficient.At the same time,the rapid development of cutting-edge technologies such as the Internet of Things,cloud computing and artificial intelligence has brought significant changes to the financial industry.With the rapid development of the Internet finance industry,the number of customers is also growing rapidly,and one of the challenges for companies is how to provide high-quality services,improve user satisfaction and ensure that their property is effectively protected.Therefore,it is urgent for enterprises to establish a more standardized,safe,intelligent and efficient customer management system.With the rapid development of information technology,software development technology has undergone great changes,and the risks in the development process are also increasing.The research on software project risk management,that is,how to predict,evaluate and deal with the risk in this process,has gradually become one of the hot issues in the field of software development.Based on the relevant basic theories of project risk management,this article discusses in detail the risk identification,evaluation,control,and response processes of Y Company’s customer integrated management platform software development project in order to achieve the best risk management results.The significance of this study is derived from the necessity of risk management for this research and development system project,as well as the significance of customer relationship management in the growth of Y Company’s enterprise.This article elucidates the primary research material,technical path,and research techniques.As an illustration,Y Company’s customer integrated management platform system’s R&D project is being examined based on research into project risk management and associated theories and techniques of customer relationship management.Qualitative and quantitative methods were employed to evaluate the potential risks in the project,which had been identified from various angles and points of view.Finally,aiming at the risks existing in software system research and development projects,a project risk action plan is proposed,which plans risk tracking processes and methods to implement risk monitoring for the project.Based on this,the process and specific measures for responding to software development project risks are proposed.Finally,explain the project results and summarize the project,providing reference for Internet finance enterprises to successfully implement customer information management intelligent projects.