Research On The Influence Of Government E-Government Service Value Co-Creation Ability On Government Service Quality

According to the results of the current situation of the development of the Internet in our country,49 times can be found as the infrastructure is complete,the Internet penetration rate has reached 73% in our country,corresponding is more than1 billion increased the number of users,and most of the Internet users have used online behavior of government services,from the current situation and the trend will continue to cover the entire Internet population.Such changes not only bring difficulties but also mean opportunities for the government.To firmly seize this opportunity through changes is an important starting point to improve the government’s governance ability.In addition,the government has been pursuing new and change,deepen the government affairs service mode in the process of change itself,as e-government affairs service of both the public and the service provider’s audience is concerned,the role of change is accelerating,in the traditional government affairs service mode only as passive recipients of social public is more and more voice and the initiative,They are gradually evolving into co-creators of public service value.In other words,both the government and the public create the value of e-government services.Embodied in the government to provide public service carrier of e-government in which influence,through this platform,the public will be able to rely on their knowledge and experience found some loopholes exist in the government service or negligence,and feedback the news to government departments,the government targeted by the feedback service optimization,finally under the cooperation of the two,The effectiveness of e-government services and public satisfaction have improved.In this article,starting from the basic theory of e-government service value to create,through empirical research to explore the mechanism of e-government service value creating and connotation,and further analysis on the public participation of the electronic government affairs service value creating process,the government how to play its role,in order to achieve better public services.At the same time,through the empirical analysis of the e-government platform operating in the case region,the use of questionnaire survey,interview and other methods,to explore the e-government platform under the e-government platform in the process of e-government service value co-creation of different dimensions on the final output of different relations.This paper summarizes the advantages and disadvantages of E-government service value co-creation in this region,analyzes its realistic predicament,and further summarizes the positive influencing factors so as to put forward suggestions for improvement.The research of this paper is helpful to improve the relevant theory of e-government service value co-creation,and provide some suggestions for the government to optimize its e-government service.