A Study On Service Quality Evaluation And Promotion Of University Library A

As an important part of personnel training service and scientific research program of universities,the capacity,effectivity,and quality of the service of university libraries directly affect the academic study,and discussion amongst university lecturers and students,as well as the scientific research and academic results of universities.Therefore,more and more university libraries have shifted their management focus on improving the quality of service.Under the rapid development of information technology and the background of "double first-class" development in universities,University Library A faces the same service management problems as other university libraries.Therefore,it is particularly urgent and necessary for University Library A to scientifically evaluate the quality of service,look for the weak links and implement safeguards in order to improve the quality and effectiveness of service.This paper takes University Library A as the research object,selects Lib QUAL+(?),the most widely used evaluation tool,as the theoretical model to evaluate the quality of service,and puts forward specific measures to improve the service quality according to the evaluation results.Firstly,through in-depth study of Lib QUAL+(?),reference to the research results of domestic libraries on its localization in China,and combined with the service status of the research object University Library A,this paper constructs an evaluation system.The indicator system includes four service dimensions,which are librarians,service effects,literature resources,and facilities and environment,with a total of 21 indicators.Secondly,a questionnaire was made for the evaluation system.Copies of the questionnaire were distributed to all students in University A.Amongst which,330 valid questionnaires were collected.The collected questionnaire data was analyzed and sorted.The parameters were calculated,including service qualification,service excellence,reader attention,simple satisfaction etc.Indicators and dimensions were analyzed in detail according to the results of these parameters.It can be learned that students are satisfied with the service of University Library A,and the problems in University Library A need to be solved.Finally,in addition to the optimization plan of the overall quality of the service,based on the analysis results,the quadrant analysis method was used to discuss the corresponding improvement measures for the regions where each indicator was located.Improvement suggestions were given for the service items that need to be improved most urgently.In fact,the evaluation of the quality of service of university libraries is only a means.The goal is to obtain relevant data through evaluation,provide valuable information for university libraries to solve the problems,and assist libraries in formulating longer-term service management strategies.