Research On Employee Performance Assessment Of C Customer Service Center

Along with the arrival of 5G era,cloud technology,big data technology is increasingly perfect,the traditional business model has suffered a huge impact,e-commerce with its convenient,affordable characteristics came into being,cross-border e-commerce shows the characteristics of reducing intermediate links,saving transaction costs,effectively breaking channel monopoly,and meeting people's higher quality of life requirements,can develop at a high speed.C Technology Co.,Ltd.is a cross-border e-commerce company operating Australian products,since its establishment in 2016,rapid development,however,the original performance appraisal system no longer adapt to the rapid development of the company.As one of the important departments of C company,customer service center needs new performance appraisal system to support its development.This article selects C company customer service center as the research object,first expounds the theoretical basis of the article,describes the concept of performance and performance appraisal,describes and compares the characteristics of the common methods of performance appraisal(KPI key performance index method,balanced scorecard,360 degree performance evaluation,goal management method).Secondly,through questionnaire survey and interview,the customer service center of C company is fully investigated to find out the present situation of employee performance appraisal,analyze its existing problems and causes;Then combined with the actual situation of the company,the balanced scorecard theory was used to set up a new performance appraisal index Through the investigation and analysis of industry experts and the interview results of employees at different levels of the company,Analytic hierarchy process is used to assign and analyze the weight of C company.