Online Service Of Chinese Museums From The Perspective Of Knowledge Sharing

Because of the high efficiency,convenience and openness,the Internet has become an important platform for museums to provide social services and disseminate public knowledge.From the perspective of knowledge sharing,by taking the online service of Chinese museums as the survey object,the process of development,the main ways,approaches and characteristics of online service of Chinese museums are summarized.Taking We Chat official account as the center,this paper analyzes the current situation of online knowledge service in Chinese museums by means of case analysis and comparative study.It was found that the online knowledge sharing in Chinese museums has a high penetration rate and various forms,but there is still room for improvement in service quality due to the constraints of technology,personnel,concepts and other factors.Therefore,in order to provide reference for improving the overall service quality of Chinese museums,it makes further thinking on optimizing museum online service from three aspects — — timeliness of making-knowledge,professionalism of knowledge sharing content and accessibility of knowledge sharing behavior.