Research And Design On Personal Digital Legacy Management System In The Perspective Of Service Design

With the development of information technology,the scale of Internet users in China is expanding,and the digital content produced by users in network life is increasing rapidly.These contents are stored in cyberspace in the form of data and have great social,economic and personal commemorative value.The lack of a coordinated mechanism for the use and storage of digital heritage makes it a social issue how the data will be handled and owned after the user dies.Service design is a concrete method of design thinking in the face of complex problems.Service design can promote business innovation and social innovation by planning service process,coordinating element relationship and improving user experience.The focus of this research is to es Tablelish the mechanism and principle of digital heritage conservation and preservation by means of service design to coordinate the value demands of system participants.According to the above research background,this topic aims to study the management system strategy and principle of "personal digital legacy",in order to guide the design practice.These include: First,the potential opportunities and core dilemmas of the personal digital legacy;second,the elements around which the management system of the personal digital legacy will be developed;and third,which scenarios are the service flow of the personal digital legacy management system developed around.Based on the above questions,the author studies the theory of sadness and the theory of fear management,and the related conclusions such as death anxiety and continuous connection provide the basis for the follow-up study.This paper studies the definition of "personal digital legacy" by Literature Review,and discusses the method system of social innovation and design practice from the perspective of service design.The problems and reasons of "personal digital remains" are summarized by means of secondary investigation.By means of field investigation,user interview,Questionnaire Research and Focus Group,the author collects the attitudes,behaviors and thoughts of the target users,studies the attribute characteristics and value embodiment of "personal digital legacy",and sums up the needs of users,propose user value and product value.Based on the principles of AT-ONE and social design approach Tableles,the principles,strategies and carriers of the "personal digital legacy" legacy system are studied and proposedBased on the above problems and research methods,this paper summarizes the experience of using service design research methods at the academic level,and puts forward the solution of design for digital heritage at the theoretical level,guiding the design practice of "personal digital legacy" retention system at the application level.In the case of reducing resource consumption,through service design and organizational innovation,to solve the digital heritage value creation,end-result and privacy issues.