Design And Implementation Of Telecom Business Information Service System Based On WeChart Platform

As the number of Internet users increases and the Internet technology continuously upgrades,the Internet technology is playing an important role in daily life and work and has been widely applied in human's life.Currently,the telecommunication service has many short boards in the information service field,mainly represented as the lack of a universal Internet platform for the public.Therefore,it is difficult to provide personalized and high-quality services for users.The We Chat platform,which is a popular platform technology during the development,can be used to provide diversified,quick,and convenient services for customers and has become essential means widely adopted by service enterprises.In this context,a We Chat-based information service system for the telecommunication service is designed in this essay for a telecom service enterprise in an area.The system is established based on the service requirements of the telecom enterprise to provide We Chat-based interaction and service inquiry functions for telecom customers.Besides,a unified service data inquiry and online operation information integration and interaction mode is set up so that telecom customers in this area can know about the telecom marketing activities and service processing information of each business hall through the We Chat official account.In this way,the telecommunication service level is improved and production and living requirements of the public are satisfied.This essay mainly includes the following content:(1)It studies telecommunication customers' requirements for the telecommunication service on the Wechat in this area,analyzes the functional targets to be implemented in the system,and builds system functional models,and We Chat activity management,through use-case diagrams and activity diagrams.(2)It proposes a function mapping method from the complex telecommunication services to the We Chat interface based on deep researches on We Chat platform technologies,and provides the message processing mode and its sequence diagram.(3)It designs the overall structure of the system,provides detailed design on main functional modules,and We Chat activity management,and completes the design of the system database model and typical data sheet structure.(4)It adopts the Net technology and Oracle database to implement system functions,and describes the implementation process of typical functions,such as the custom menu,and We Chat activity management,in details.After testing,it indicates that the system is stable,and its functions and performance have reached the expected results to meet current requirements on customer services from the telecommunication enterprise.In actual use,the system can provide a service processing and information consultation We Chat service platform that integrates the location service,phone bill service,and marketing activities.In conclusion,the system is of practical meaning.