Design And Implementation Of Telecommunication Operator's WeChat Online Service System

In recent years,the competition among Chinese telecom operators has become increasingly fierce,and the communications industry is facing a new change.Telecom operators all hope to provide services for users in a best way,enhance service perception of users,improve efficiency,and reduce operating costs of enterprises.Focused on WeChat public platform,this thesis designs and implements a We Chat-based online service system on the basis of the research of telecom operators' service requirements.This thesis,starting from the analysis of the development needs,introduces the development goals of the system,chooses a suitable development environment and establishes the functional structures with diagrams,including the models of client,communication service of system message,telecom service,backstage managementand so on.According to the function of the system,the system architecture is designed,and the overall architecture and data exchange mode are defined.The processing flow of system message is designed emphatically,including a detailed design of the functions of telecommunication business(query / management business),session management,resource managementand system management.The system sequence diagram,class diagram and some flow charts are drawn,and the structure of the important data tables is designed for the data model.Based on the above design,the basic development work of the system is completed,and the thesis presents the implementation process and effect of important functions.Finally,the thesis implements a safe,reliable and highly scalable WeChat online customer service system.The function and performance of the system artiched the expected goal.It may achieve the transactional function that integrates telephone charge service,traffic service and marketing activities into one plan.It aslo improves the telecom operators' service efficiency for customers,and play an impellent role in speeding up the working efficiency,boosting operators' business images,and carrying out the promotional activities,with good social benefits and promotion value.