| A discrete event computer simulation is used to model a portion of the medical laboratory at Doctors Hospital at Renaissance in order to assess the current situation as well as to review the planed personnel changes. The area under observation is the section in which the processor(s) receive, label and distribute the patient samples.;There are four cases modeled in the simulation: The main focus is to determine if one or two processors are needed per shift and if the high level of phone calls poses a significant delay to the processors' workflow. The simulation results indicate that having two processors per shift speed up the throughput by more than half the amount of time, furthermore the study also shows that the incoming phone calls do not present a significant source of delay in the processor workflow. |
