Research On Performance Evaluation Of Financial Shared Service Center In Retail Industry

With the advent of the sharing era,the financial transformation of enterprises has gradually become a new trend.As a new financial management model,many financial enterprises have invested in the construction of financial shared service centers,but most of them The Financial Shared Service Center lacks scientific and reasonable performance evaluation standards,which makes the Group's control of the Financial Shared Service Center not as expected.Therefore,we have certain research significance in performance evaluation.This paper begins with an introduction to the theoretical basis of this paper,from the implementation of the financial shared service center to the basic theory of performance evaluation.Secondly,it discusses the status quo and performance evaluation of the financial industry shared service center in the retail industry and the existing problems.In the evaluation method,the balanced scorecard is selected,and the evaluation of the quality dimension is added.The target consistency theory and the incentive theory are selected.Indicators,the financial performance service center performance evaluation index system is constructed,including five levels and 15 secondary indicators.For the weight calculation and comprehensive evaluation of the system,the analytic hierarchy process and the fuzzy comprehensive evaluation method are adopted,and the five dimensions are ranked according to the importance degree,which are the customer,internal process,finance,quality and learning and growth dimensions.Finally,the financial sharing service center applied to the H industry in the retail industry explores the practical significance of the evaluation system,and puts forward suggestions for the construction of the performance evaluation of the financial industry shared service center in the retail industry.In general,through the construction of the performance evaluation index system of the financial industry shared service center in the retail industry and the comprehensive evaluation of specific enterprises,it is beneficial to enrich the relevant theoretical research of the financial shared service center and have a positive effect on its practical operation.