Research Of JD Company Quality Management Improvement Based On Big Data

Although quality management became popular in the 80's and 90's,21 st century enterprises in the era of Industry 4.0 are still struggling with the concept.Recent product recalls by General Motors and Toyota are notable examples of serious quality management issues that have led to substantial profit losses because of the increase in the costs of poor quality.Service enterprises have multiple quality challenges in offering affordable care and innovation through service design and delivery processes.These perennial quality challenges raise the questions of where we are in the quality journey and how far traditional quality management practices and methods have absorbed changes in product development stages,cycle time compression,and employee effort to match demand and customer expectations in the era of Industry 4.0.By promising huge benefits for industries and new opportunities for a multitude of applications,Industry 4.0 is currently one of the major and most discussed topics in academia and practice.Beside this trend,today's manufacturing companies have to produce products of highest quality in order to retain competitive and satisfy the steadily increasing customer requirements.Thus,an essential prerequisite and key to sustainable economic success for any company is to focus on quality management.Through its concepts(Smart Factory,Cyber-Physical System,Internet of Things and Services),Industry 4.0 provides promising opportunities for quality management.Therefore,this paper presents research challenges of Industry 4.0 for quality management motivated by a practical insight of an Austrian electronic manufacturing services company.This thesis mainly studies how JD company combine big data with traditional quality management for the improvement of quality management and quality culture,and innovation of quality plan,quality control and quality improvement.The example of JD company indicates the integration of quality,analytics,and big data guided by the strategic direction of the organization can potentially result in new sources of customer value and a new source of competitive advantage.