Research On The Improvement Of Yingkou Consumers' Rights Dispute Mediation Center

In recent years,with the rapid development of socialist market economy with Chinese characteristics,the main body of the market has been expanding,and the disputes on consumer rights have also increased.However,relying on consumer rights,through legal means to protect rights is often costly,and the pressure on consumers or the judicial system is greater.Therefore,based on the industrial and commercial administrative departments in its daily supervision function,in consumer disputes multiple reality,with the lowest cost to maintain the maximum benefit,to explore the formation of a set of effective and convenient mediation rights channels,to create a good market environment of our country,further regulate market order has important significance.Consumer disputes in Yingkou City Administration for Industry and commerce to establish the regulation center as the research object,using the new public service theory research,analysis of the status quo of Yingkou city consumer dispute mediation center,and to identify problems and propose solutions,to enhance the operation efficiency of reference center,adjust the center to establish consumer disputes for other city.This paper is divided into four parts,the first part is the introduction,mainly explains the background and significance,research status at home and abroad,the research methods;the second part is the operation status of Yingkou consumer dispute mediation center,mainly to explain the operation of the mediation center;the third part is the analysis of problems of Yingkou consumer dispute mediation center and the reason,by means of questionnaire survey,analysis the main problems and the reasons of the existence of the mediation center;the fourth part is the suggestions for improvement of Yingkou consumer dispute mediation center,to find a part of the problem put forward the improvement proposal one by one.The paper mainly adopts the literature method,obtains the research sample through gathering and sorting the data,and uses the management theory to carry on the analysis to the sample.Through scientific analysis found Yingkou City Administration Center Industrial and Commercial Bureau consumer rights disputes adjustment problems,propose solutions,and ultimately the formation of consumer disputes a set of convenient and efficient adjustment process,so that it can be replicated,for our country to quickly resolve consumer disputes,safeguard the interests of consumers,regulate market order,provide a new way to optimize the market environment.