The Current Situation, Problems And Countermeasures For The Consumers’ Rights And Interests Protection In City H Industry And Commerce Bureau

With the development of China’s reform and opening up and the market economy, infringement of consumer rights has been becoming increasingly apparent that the protection of consumers rights will be increasingly important. The administrative department of industry and commerce, which is in charge of market supervision and market order maintenance, is supposed to be one of the most efficient way to protect consumers’rights. Besides, to adapt to the requirements of the market economy development, one of the important functions of government is to maintain a fair and orderly market competition environment so as to protect the legitimate rights and interests of consumers. Therefore, the administrative department for industry and commerce is responsible for the protection of the rights and interests of consumers. If injected the new public service theory to the protection of consumer rights’work in the grassroots’ administrative department for industry and commerce, we can improve its working methods to some extent, and enhance the level of the protection of consumer rights.Taking Industrial and Commercial Bureau of City H as the research target, the paper focuses on the analysis of current situation and problem in the protection of consumers rights and interests by means of Denhardt’s new public service theory, and proposed solutions to this problem. The text is divided into five parts. The first part is an introduction. The second part includes some basic concepts and theoretical overview, which introduces the concepts of consumers rights and interests and the new public service, focusing on content of the new public service theory. The third part introduces the current situation and problems of consumers’ rights protection in Industrial and Commercial Bureau of City H. There existed three problems, that is, loss of efforts to deal with the market supervision, the uneven level of front-line staff capacity, low consumers participation. The fourth part works out the reasons for the problems in consumer rights protection mentioned in the first part. The fifth part is to improve consumer protection measures in Industrial and Commercial Bureau of City H, including clearing service functions and responsibilities, shifting the work awareness, valuing people and civil rights, improving the overall capacity of the front-line staff, strengthening propaganda education, and providing help and support for the consumer rights fairly.This paper combines system analysis, theoretical analysis and realistic analysis methods to settle and analyze the data, which collected by means of documental analysis and statistics methods. The object of the paper is to promote working efficiency in consumers’rights protection in the basic level industrial and commercial places based on the research of the current situation, problems and solutions in terms of consumers’rights protection in Industrial and Commercial Bureau of City H.