Guangzhou The Protection Of Consumer Rights And Interests Of The Administrative Mediation Problems

Consumer demands and activities is increasing greatly with the development of country's economy and the improving of people's income, and the consumer disputes are more and more at the same time. The consumer right in the consuming activity is one of the basic rights for everyone's life. It is protecting the right that embodies the achievement of civil right and the character of socialism market economy. The People's Republic of China Consumer Protection Law sets in 5 ways to resolve consumer disputes, including self-reconciliation, consumer association mediation, administration mediation, arbitration and litigation. For the features of efficient and convenient, the administration mediation has played an important role in the field of protection of consumer rights by resolving a lot of consume disputes. As China's market economy improvement and growing number of consumer's disputes, how to better play the role of the executive and the value of administration mediation, to resolve consumer disputes to further improve the capacity and efficiency? The author worked at 12315 consumer complaints center of Guangzhou administration department for many years, working to protect the interests of consumers and administration mediation. Through the in-depth analysis on the value, features and status of administration mediation by Comprehensive using of literature, contrast, the empirical method, the author will point out the problems existing in the actual operation, and propose the improvement measures to take administration mediation a greater role in resolving social conflicts and promoting social harmony.Apart from introduction and epilogue, the paper is mainly divided into three parts, about 50,000 words.Part one, theory about mediation and administration mediation. Introduced the ways to resolving consume disputes, as well as the main features of administration mediation more use to resolving consume disputes in our country..Part two, the author's practical work, in Guangzhou as an example, the center 12315 consumption disputes in administrative mediation of actual condition are analyzed, and the analysis of the concrete practice in administrative mediation, and points out the desirable some problems of the administrative mediation, While the United States, Germany, Japan, Hong Kong and China are typical countries using administrative mediation Huaibei city, the ways to solve the main consumption disputes, for reference.Part three, thought on perfection administration mediation in consumer disputes resolution. In combination of resolving preamble problems, give suggestion on how to bring into full play the role of administration mediation, to better address consumer disputes.