Research On Risk Discovery Of G Company Logistics Operation Based On Process Mining

With the rapid development of logistics enterprises,the level of logistics services has been significantly improved,and the scale of modern logistics and the complexity of the process of operation have greatly increased.In the vigorous development of logistics industry at the same time,however,enterprises show more and more problems in the process of logistics operation,and the following risks are also increasing.The emergence of risks may lead to the reduction of logistics efficiency of enterprises,the reduction of the level of logistics services operational,and affect the economic benefits of the company.Therefore,identifying risk factors has become an increasingly important issue for enterprises.G company is a large-scale warehousing logistics enterprise which provides logistics transportation and distribution,warehousing services,freight forwarder and other services for customers.With the increase in the scale of logistics,the logistics operation of G company becomes more and more complicated,and corresponding risks also follow.In order to explore the risks existing in the process of logistics operation,improve the efficiency of logistics operation and enhance the management ability of logistics enterprises,this study takes G company as the research object,on the basis of the real event log,the process mining method is used to mine and analyze the process of logistics operation,and discover the potential risks in the process of logistics operation.Firstly,based on the theory of Petri net,and combines with the actual process of logistics operation of G company,an ideal reference model is constructed.Secondly,this paper extracts the required event log from G company and preprocess it,using the Fuzzy Miner,the Heuristics Miner,the Alpha Miner and other process mining algorithms to mine the real event log in the process of logistics operation,and obtain the actual operation process model of G company.Then the conformance checking in process mining is used to explore its operation process,and analyzes of deviations between the actual operation process model and the Petri net model,and identifies the potential problems in the process of logistics operation,and summarize and analyze the risks.The research results provide new ideas for the comprehensively and systematically analysis of potential risks of logistics enterprises,and help G company to find problems in the process of logistics operation,and have some reference for logistics enterprises to optimize the operation process and improve management efficiency.