Research On The Reconstruction Of IT Service Management System In Shenhua Group

In the era of rapid economic development services to IT service-oriented modern enterprises have become fierce market competition,the core competitiveness of the service.Therefore,the study of modern IT service management system for enterprises is imminent,in order to more efficiently meet the challenges of information technology services market message changing,but also for businesses to deliver quality IT services to users,and safeguard enterprise IT service levels and core Further enhance the competitiveness.In this paper,the Shenhua Group IT service management system as the research object,combined with the best practice of IT service management ITIL implementation standards,IS020000 standard successful implementation experience,analysis and research Shenhua Group IT service management system SH217 project 1004 operation and maintenance management platform deficiencies The In order to solve the problem of service support,such as service level,finance,ability,persistence,availability and other management processes in Shenhua Group's IT service management system,the service support problems such as accident,problem,configuration and change are traced back to the main problems Combined with the interview method,the value engineering model and the related knowledge of ITIL and IS020000,analyzes and studies the customer satisfaction in Shenhua Group IT service management system.To identify the lack of these process systems,and IT service management system for continuous improvement.Reconstruction of the Shenhua Group for the development of business needs of the IT service management system,thereby reducing the Shenhua Group in the information operation of the risk,to achieve comprehensive advantages in building a clear,key areas of leading industry-leading clean energy companies.Research shows that Shenhua Group's existing IT service management system and the actual business needs there is a gap,it is difficult to effectively support the operation of existing business.In order to make IT services can continue to improve,enhance IT service capabilities,through the Shenhua Group,the existing IT service management system to reconstruct.Through these reconstruction measures to enhance the Shenhua Group IT service management level,decision-making level and management innovation,quality of service and operation and maintenance personnel professional level,reducing the operational risk of IT systems.At the same time the reconstruction of the IT service management system for other companies in the same industry reference and reference value.