Based On The ITIL IT Service Management In Henan Telecom Application

At the background of transformation,Henan Telecom from the fixed telecom operators to thecomprehensive service provider, the company is facing series of problems of the maintain scattered inback-end maintenance and higher personnel costs, which requires centralized operation and maintenance ofthe proposed strategic objectives, requiring The introduction of the concept of a set of ITIL-based operationand maintenance software that allows the system to be effective operation and maintenance.ITIL has been successful in practice in the past years, many industries and regions of the businesssuccess of the integrated approach of best practices, and public service. Practice has proved that: focus onimproving enterprise IT processes, can have significant economic benefits, while greatly improving itsefficiency. Implementation of IT service management requires IT organizations, and many of the otherbusiness the attention and concern.ITIL first topic was the development of research, the main basis of the theory of ITIL then analyzedon the basis of the ITIL methodology of the study the main Finally, an example to illustrate the processmanagement based on ITIL background information in a telecommunications system Operation andmaintenance of the operation and maintenance examples to illustrate.