SZ Telecom IT Service Management System Design And Implement

IT Service Management System is an ITIL concept of practice based on the standard management system, ISO20000international norms. The establishment of a control, evaluation, and sustainable improvements in IT operations and service management and control system, effective implementation in the telecommunications industry to continuously improve telecommunications IT service and support levels, standardized service management processes, vigorously improve IT performance, and more enables IT to support business development, to truly become the inner driving force of enterprise developmentIT service management to help companies achieve business-oriented, customer-centric "services, the establishment of a comprehensive IT service management system is an effective way for the development of enterprise information.The general idea is:the establishment of Shenzhen Telecom IT Service Management System to establish a standardized, sustainable improvements in the operation of services of the IT capacity and performance management and control system. Service objectives with business goals in unison to effectively support business strategy development. Establishment of a standardized service processes, improve IT service and operational efficiency. Customer-centric, improve service quality and customer satisfaction. Effective and efficient integration and use of information, infrastructure, applications, personnel and other IT resources. Continuous improvement of service management mechanism to respond quickly to market needs, enhance customer satisfaction. ISO20000certification to international standards to the international benchmark for snapping, and enhance market competitiveness, improving organizational reputation. Control IT risk and related costs, improve and control the quality of IT services and reduce long-term cost of the services. Cultivate an IT team of professionals with IT service management capabilities.