Research On Performance Evaluation Of A Bank Counter Staff

With the reform of China's financial system,the rapid development of China's banks,the bank's operating and management system has undergone tremendous changes,the development of the banking sector has achieved remarkable results.But can not be ignored is that with the expansion of the degree of opening up the domestic economy,the trend of international economic integration is becoming increasingly apparent,the banking industry is facing increasing competitive pressures.At the same time,with the change of the customer's financial needs and the expansion of the choice of the space,the bank's financial service quality is also facing more challenges,improve the efficiency of banking services and service quality is particularly important.Counter staff as bank staff,its quality and performance has great influence on the bank's overall image and quality of work,how to improve the working efficiency of network staff,is still an important problem that commercial bank must pay close attention.Commercial banks in the establishment and improvement of the performance appraisal system for the counter staff,conducted a wide range of continuous exploration and try,in the continuous development,but also faces some problems to be solved.This paper takes A bank as the research object,starting from the perspective of performance appraisal at the bank counter,the counter selection of personnel performance appraisal problems as the research object,based on the bank counter staff performance appraisal related collection,field investigation and questionnaire survey,analyzes the 5 main problems existing in the A bank counter staff performance appraisal the performance appraisal to be misinterpreted,performance appraisal process is not reasonable,the performance appraisal standard system is not reasonable,performance appraisal,performance appraisal management can not adapt to the information feedback mechanism is not perfect,and the cause of the problem in-depth analysis and thinking.Based on the theoretical framework of performance and performance evaluation,this paper puts forward the corresponding measures to improve the performance of A bank counter staff.