Design Of Performance Appraisal Program For The Commercial Bank's Counter Staff

China entered into WTO on December 11th, 2001. And from then on, finance industry of China opened to the world. That many alien banks are coming into China brings forward many new challenges to all domestic banks. The fierce competition among banks is becoming indubitable. After 2006, the bank of the foreign capital will enjoy equal treatment of China-invested Bank, and the business of RMB will be open to both domestic and foreign banks. Therefore, the state-run commercial bank should combine and reorganize their human resources, improve operational efficiency, strengthen the moral of the organization, and increase the competitive power.Inside the commercial bank, the staffs fall into three categories: Administrative staff, marketing personnel and counter staff .It refers to the front man engaged in accountant, cashier, and deposit business in the bank agency that airline faces cupboard personnel, and multiple operation, such as collection one, foreign currency accountant, and multiple operation, such as collection one, foreign currency accountant, cashier, deposit, bank card appeared with the development of technology of the computer ,etc. are served for the integrative comprehensive cupboard person. Counter staff in bank institutional framework outside most of layer, have dealings with customer directly, it is the representing of image of the bank, it is essential to state-run commercial bank that the first line faces cupboard personnel's quality and behavior, ,so how shift the counter staff working enthusiasm of person, increase the cohesive force and competitiveness of the state-run commercial bank, even reach the operations objective of the bank finally, realize the maximum of enterprise value, it is the starting point that this text studies.Firstly the thesis summarized the concept and the development of performance evaluation system briefly and introduced kinds of main methods in performance evaluation in detail. This provides basic theory foundation for Dongguan Humen sub branch under the Bank of China performance evaluation method choosing and performance evaluation system designing.Secondly, face the question appearing in the characteristic and examination of counter staff in Dongguan Humen sub branch under the Bank of China. It joined the theory and real work together to design a new plan to evaluate the performance of all the subsidiaries of Dongguan Humen sub branch under the Bank of China. This article use Balanced Scored Card and Key Performance Indicators to choose the indicators system for the performance evaluation standardized the indicators with mathematical methods and put different weights for different indicators with Delphi method. Hope that it will be a useful and base for other enterprises to establish a performance appraisal system, and improving their ability of sustainable development and core competitiveness.