Medical Service System Design Research Based On Wisdom Medical Perspective

The rapid development of information technology and economy has changed the role and scope of design.Design has not only created a “product”,it eventually evolved into a system of common production value and value creation,and service and experience have become part of the design category.The purpose of this paper is to design a medical service system that is user-centered,optimizes medical experience through service design,and eases contradictions between doctors and patients.Rationally plan the service design of the medical system to provide users with a better medical experience,create a good atmosphere for medical treatment,shorten the user's visit time,enhance the user's medical experience,reduce the work pressure of medical staff and provide care services to the user after the doctor.Medical and user life are closely related.Excellent service design can optimize the user's medical treatment process,enhance the user's medical experience,and bring better service to users.The purpose of the user-based self-service medical service system is to build a convenient,intelligent,standardized,reliable and open medical service environment.It can make efficient use of medical resources and solve the problem of short-term and long-term hospital registration,long queues for visiting doctors,long queues for payment,and short medical visits.Break through the traditional medical model and create a new model of medical care through self-help users.Users can self-finish medical procedures such as registration,payment,appointment of experts,printing of laboratory tests,and taking medicines on the medical service terminal,which saves the user's time,improves the efficiency of the process,saves the manpower of the hospital,and enables the hospital to adjust resources more rationally.structure.The streamlined medical treatment process enables the hospital to operate in an orderly manner and can accommodate more patients for the benefit of society.The medical service system based on the perspective of smart medical services allows hospitals not only to provide users with medical services,but also to provide more in-depth services,such as providing health management,disease prevention,and establishing health records for users.The topic selected the concept and method of the service design "user first + follow the experience process + involve all contact points + commit to create a perfect user experience" and introduced the design of the smart medical care service system,aiming at the user needs of the smart medical care service system The analysis of key contactpoints and service system design were conducted in-depth studies.Through the analysis of user needs,medical procedures,and user experience,issues such as patient visit procedures and patient-patient conflicts were studied.Service design methods were applied to the Internet and medical experience research.in.Taking the design of the smart medical medical app APP as an example,the needs of the smart medical doctor system and the medical treatment process under the background of the Internet +background are tapped,and the design solution for the smart medical doctor system APP service software is finally completed.