Research And Design Of Communication Assistant Unified Platform

Our Mobile, Telecom, China Unicom three telecom operators communications assistant business has matured, the increasingly fierce market competition, in order to maintain a strong competitive edge in the market competition, operators must be done quickly while reducing costs flexible and efficient new requirements to deploy new business to improve and meet the needs of customers and markets. Therefore, the most important issue is the need to solve a wide range of business and repetitive, difficult to integrate a variety of access methods, system resources can not be shared, for the transformation of a single function may affect the overall problem, so to build a centralized platform for value-added services has become operators of infrastructure the overall trend, assistant business communication is an important part of value-added services, communications assistant unified platform model designed to this end, in order to form a set of line with Chinese telecom operators and related actual situation of the theory and practice system.This thesis discusses the design and implementation of a communication assistant unified platform for the post can not be separated or isolated from the rest of description would make the expression becomes clear when, places Communications Assistant platform as a whole will be discussed. In the full investigation of the market demand for communications assistant industry as well as the reference system architecture Mobile, Telecom, China Unicom today's mainstream operating platform, through the communications assistant platform overall design, and then micro-channel, APP, website, SMS, call center as a pick important channel into the platform and build integrated systems, and finally the system frequently interacts with the operator of the service processing unit systematic stripping in order to establish a stable, efficient, and scalable solutions. This paper first reviews the business needs of communication assistant, and describe the major business functions; and then implementation of the integrated system platform, part of the core technology research, and integrate unified business interface calls. This article addresses the key issues are the following: First, comb the communications industry complex functions assistant business. Second, part of the overall architecture and design research assistant unified communications platform. Third, the study of micro letter, APP services, websites, messaging systems, call centers and other diversified integrated system implantation implementation and major technology platforms. Fourth, the module structure interaction analysis and common communications platform assistant systems interact closely with carriers business processing system.The results of this project have been achieved in Shanghai electrical hook hundred SMS platform, Beijing Unicom 10198 secretary desk secretary, assistant communications platform Sichuan Telecom Group hundred electrical hook messaging platforms, Zhejiang Netcom assistant C platform, Hebei secretary unified platform, Jiangsu Unicom 116114 platform, China mobile No. thin butler platform used, and have achieved good results, with the continuous improvement of business needs and continue to introduce new products, platform architecture and system functions will be further improved and enhanced.