The Design And Application For A Customer Relationship Management System—Base On The Cloud Computing Technology

With the rapid development of Internet technology for the 21 st century has brought the cloud computing technology, cloud computing technology for medium enterprises with the company's customer relationship management system leads to the further development. This study was based on the present the cutting edge of cloud computing technology, customer relationship management system, increase the degree of enterprise and customer stickiness, strengthen mining efficiency in emerging markets.First of all, through the literature review of this research to study the cloud computing platform technology, cluster technology operation method, after considering the illicit close sex of the customer information, the paper decided to build a private cloud category of the platform.Secondly through specific enterprise awareness, and the company's goal and the requirements of customer relationship management system software, and other aspects of business, the process to construct, develop software, specific to cloud computing platform design, customer relationship management system architecture, and embedded firmware equipment, etc.Finally, in the completion of customer relationship management system construction, in view of the target enterprise and the company for testing, it is concluded that the enterprise with the company's cloud computing platform of customer relationship management(CRM) system test results.CRM system can carry on the comprehensive service with the company's products to the enterprise customer management, including the customer analysis and study of related data index system, in the high dimension to the enterprise and the company's product promotion, sales, after-sales service support. Strengthen the enterprise cloud computing platform at the customer product sales and sales. In the process of the design of CRM system can use in the future and deepen constantly.