Design And Implementation Of Jiujiang First Hospital Of Customer Relationship Management System

In recent years the state has increased to reform the health care system, people see a doctor to solve the difficult problem, a series of expensive. In the town of enterprise and government workers for medical insurance, in the rural areas through cooperation for the rural medical insurance. The patients in the doctor will generally choose to medical conditions good hospital for medical treatment, increasing the information management of hospital patient relationship. Therefore, hospitals need to use information platform for interaction between the patients and the information.Jiujiang first hospital customer relationship management information system(HCRM) research is in the current national medical health system reform situation and hospital information system(HIS) institute for related medical information achievement on the basis of. In this paper, the development and design HCRM system is the combination of jiujiang first hospital characteristics and actual situation. Adopted in the research and development the operation method of combining theory and practice, through to the domestic and international hospital for medical treatment in patients with the comparison of analysis and management of customer relationship, actively absorb its advantage and advanced ideas of customer relationship management information system based on WEB technology were studied. Hospital customer relationship management(CRM) applications mainly realizes the patient information persisted, the quality of hospital patients with feedback and complaint, hospital event notification, and other functions, including customer information registration, review and approval as well as customer service, activities. System design using object-oriented modeling tools to complete the design of the system use case diagram, class diagram, package diagram design. Development adopted advanced technology, database using the security and stability of MS SQL Server2005.Hospital customer relationship management information system to solve the hospital through the information means to manage medical information between hospitals and patients. System not only can be cross-platform operation, and stable running, easy operation, interface design, practical, flexible data security requirements. Through the efforts, the system design has been completed and put into use, function, performance reached the intended target.