Design And Implementation Of Computer After Sale Service Management Information System

The main purpose of after sale service is to improve customer satisfaction, maintain customer loyalty, because after sale service direct contact with the customers, is a direct feedback source product information and market information of enterprises. With the rapid development of information technology, human society is entering the information age, in the promotion of network technology and communication technology, the competition between enterprises from the traditional market is gradually turning based on network technology, information technology competition. In this context, the enterprise customer service management service also bought the direction of information management, service management system computer customer service is one of the typical applications.After sale service management system computer is mainly to service in computer sales, improve customer satisfaction, realize standardized management after sale data information, will effectively bind customer information and customer service service information, convenient for customer related information tracking. At the same time, the information management mode based on the break away from the fetters of traditional management mode, the management of complicated work out, improve the efficiency of after sale service management, and provide support to decision makers.The realization of the computer after sale service management system based on C/S architecture, using Visual Basic programming language development, the system uses SQL Server 2005 database to store the system data. System is mainly to achieve the development of client and server two program, the client program to complete the input and output of information system data, the server program to process the data information. The client and server using Socke communication.This thesis first analyzes the after sale service of the background and significance of the research based on the status of the research at home and abroad, after sale service management system, based on the computer after sale service management system based on C/S mode, and completed the system design and implementation. The main Fort Sill system function includes: the customer information management, customer service, customer service service dispatching management complaints management, customer service management and customer calls to management after sale service contents and services to remind, basic data management, system management, system function. Through the relevant data of the after sale service system for unified management to provide business support for decision makers.