Design And Implementation Of Air-conditioner Sale Service Management System

Recent years witness the increasingly enlargement and specialization of information technology application, which drives growing demand of software system amongst a considerable amount of small-size enterprises. The customer service of air condition is considered to be most complicated, and the scattered distribution of works adds up the difficulty of management. Thus these customer service companies are in great need of employing software for process improvement and higher efficiency.Air-conditioner sale service management system is the software tailored for enterprises providing air-conditioner after sale service. It is designed to support the main operations of the company, such as conducting work lists, bookkeeping, communication, and relevant information management. This device avoids decentralized manual operations on different tools, such as paper work, excel, phone and fax communication, and simplifies the task scheduling, monitoring, and management of working teams scattering around the city, thus improve convenience and efficiency. The working mode is:a regional working team logins in the system via internet for current tasks, and fills a installing form informing the complement of tasks. Also, the customer review and inventory management can be included in the system. In addition, enterprises can use the system to collect air-conditioner sale from retailers for according air-conditioner installation information. In return, this provide clients feedbacks and complaints for retailers and producers.The research objective of the dissertation is air-conditioner sale service management system. Analyzing the relevant business demand and operation process of companies for air-conditioner customer service, the system applies the prevailing MVC and Spring framework based on J2EE, and provides interfaces for the periphery system through Web Services technique. Besides, Oracle database is employed to support system data storage management. Additionally, the interfaces design based on Web Services is available for data exchange among various systems in home appliance industry; and the design of unique deal numbers based on stored procedure as well as the uniformed interfaces based on Web application provide reference for software. To sum up, the device is feasible, flexible, with openness.