Design And Implementation Of Group Customer Management System With Based On The Analysis Of The Health Level

Customer management is the company to maintain customer, to expand the market, improve the market value basis. The continuous development of the company’s customer needs management based on customer value. Important market competition of telecom operators is the group client market. Telecommunication operation business competition is of great significance to study the customer group. The focus of this study is to identify the group customer value and in the face of the group customer churn measures.This thesis, through the analysis of a telecom operator group indicators of customer data and group customer related business process discovery:Customer manager in the face of the group customer data do not know how to analysis the mass;The work of customer group is not standardized. This thesis through to the group customer index sortingscreening assessment.This article modeling the data by principal method and componentanalysis method. This thesis established the group customer health evaluation system. This thesis constructed the group customer management system by specification of the group clients business flow and evaluation model of health.By this system, Customer manager to learn the group customer accurate health information.Them work by standardized and efficient business processes. They solve the alarm timely Develop new customer group based on maintain existing customers. The company is expanding the marketThe main work of the author:(1) Study on the demand and index.(2) Tease out health level index and design health level system function.(3) Construction system and development system.(4) System test and system release.This thesis introduces the requirement analysis, detailed design, system implementation, testing and implementation of complete system construction process. Finally, this paper introduces the group customer management system application effect.