Design And Implementatien Of Auto After-sale Service Management System

With the increasing of the living standard, the automobile, which was regarded asluxury, has become an ordinary and essential good. The auto plants have to confrontthe intense competition due to the huge market requirements of such kind ofsustainably used vehicle. How to enhance the brand competitiveness effectively? Thereis no doubt that the favorable after-sales service system should be considered as one ofthe powerful competitiveness force. As the impeccable sense of the marketmanagement is going perfectly, the request for after-sales service from the auto plantsand the owners is increasingly stringent. However, since after-sales system of theautomobile is different from the one of the industry of electric appliances, aprofessional after-sales service management system is urgently demanded in order tosupport the established marketing policy (sales, repair, vehicle maintenance),providing the data analysis of the quality of after-sales service to improve the productmix, optimize the product quality, and sharpen the integrated competitiveness.Therefore, a kind of professional after-sales service management system forautomobile has been designed.The software mentioned in the article is developed based on this background. Itaims at the policy of the after-sales service management of the motor sales companyand the collection of data, whose main application objects are the dealers, suppliersand the sales personnel. It is easy to operate the software, and it can support a varietyof business flexibly. The friendly communication between the operators and thesystem of this software can be well achieved. Visual Studio of Microsoft is used asthe development tool, and C#.NET is the language for application development. Thesoftware, based on C/S structure, adopts.net framework4.0and Oracle10G is used as the background database. It also applies WCF to support the client to communicatewith the server. The software introduced in the article stores data generated duringthe after-sales service to the database, by which it can satisfy the after-sales servicepolicy of the auto plants, and it also can analyze the data to improve the quality of theproducts by pointing out the quality defects of the automobiles. It provides a basis forthe quality improvement, enhancing the core competitiveness.