Design And Implementation Of Project Management System On IT Maintenance Team In Telecom Industry

Along with the rapid development of China’s telecommunication industry, the maindomestic telecom operators operating network has been basically completed a smoothtransition from2G to3G, and gradually to the4G evolution trend; Customers demand ischanging from voice calls, SMS to the diversity of mobile Internet business based on dataexchange services; The competition between the operators also from giving the originalpreferential prices gradually shift to providing more high quality customer service. As theprovider of core business capabilities and bearer, business support software system has beenevolving, constantly increasing scale of the software system, constantly improving the systemusability; Each subsystem has been developing in the direction of componentization step bystep, Interactive interfaces between different system are gradually increasing; More and morebusiness needs are bring constant challenge to the system operations management. Because ofthe knowledge structure changes caused by personnel adjustment,the lack of a clear workflow leads to low work efficiency, the actual operational work hard to effectively evaluation,is gradually becoming the difficult problems in operational management.In order to deal with the kind of challenges appearing at this background in the telecombusiness support system of operations management activities, with project managementtheory guidance, this paper focus on the common problems of system operation andmaintenance management, analyze the variety of working processes, summary the issues keynodes and try to get the method which can better manage works between different projectteam members in the real project team working environment; adding working hoursmeasurement record and use it as the basis for performance evaluation so that the actualmanagement work can carried out to solve the real problem that teams difficult to manage anddifficult to assess. While using Redmine open source project management software for theoperational management mode and the management process for effective support, furtherenhance the efficiency of management and strengthen management ability. And with theactual project team in3months of the experiment comparing effect as case analysis, illustratethe set of methods and tools to bring practical utility. From theory to practice test and verifythe approach in the system operation and management and also software team managementworks. So that other software teams can have the significant reference.