Research And Analysis On Customer Service Management System Of Power Supply Company In Jiangxi Province

With the deepening of China’s electric power system reform, separation of the power supply enterprise management after the administrative functions of electricity into the market of competitors, customers become the cornerstone of corporate survival and development. With the development of economy and society, the emergence of alternative energy sources, prompting customers to gradually improve electricity service requirements, the customer service put forward higher requirements. The implementation of customer service can be achieved to enhance the "management philosophy, management effectiveness, economic and social effects," etc., to optimize customer service processes, improve internal coordination mechanism, the establishment of electricity to meet the diverse needs of customers based on the concept of service, so that customers You can continue to enjoy efficient, high-quality, featuring electric service[1].The paper introduces the research background Jiangxi Power Company’s supply management system, customer service, project significance and current research and application of, clearly the main work content and research, and the use of analytical methods software engineering and object-oriented business conduct analyzed. Business analysis, given the existing process flow chart of the main management business, clearly the problems existing business processes through business process optimization, reconstructed after the transformation of the main business of electronic business processes; in functional analysis the papers use case modeling, use case diagrams and given use case description, a clear function of the system, and gives an overall view of the system function package and each sub-function package diagram, including customer information management, service management, service object management, differentiated service management, statistics and analysis management, basic information management, systems management. In the data analysis, the paper processed data of each function of the system were analyzed and the entity class diagram describes the basic structure of the database table. Finally, the paper did research and analysis are summarized, and further work in the future.