Design And Realization Of Customer Service System Of Chengdu Power Based On GIS

Electric power customer service is the bond that joins the user and power supplyenterprises in the whole power supply enterprise plays a vital role. Electrical wiringcomplex power system, dynamic change is frequent, wide distribution lines andcustomers, how to better service for our customers is an important subject of electricpower enterprises. Geographic information system spatial database technology canvividly reflect the customers and the geographic location of electric equipment,distribution network and customer information and reflect the geographical position ofgraphical information together, can enhance electric power customer service reflect thegood service quality and speed of students.This article embarks from the practical application, the electric power enterprisecustomer service a variety of projects and geographic organic combination of graphicalinformation, convenient for customer and equipment information management, improvethe query speed and accuracy, and the detailed map information provided to thecustomer service staff, to facilitate the search. Combine map information and faultrepair service, has realized the fast fault location. Through the management ofmaintenance personnel and vehicle at the same time, achieve the reasonable allocationof resource; improve the ability and rapid response speed on the solution of the fault.Combine map information and reporting its business expansion, industry expansionreporting for auxiliary decision module was designed, by a computer system to providepower supply scheme according to design requirements, improve the quickness andaccuracy of decision making, at the same time the personnel of the service to be able topower on the map intuitively clear paths, shortens the time of customer service andimprove customer service efficiency. The map information is combined with poweroutages and electricity management system, establish real network topologicalconnection diagram, implementation surveillance of power line operation and outagemanagement, auxiliary power outage plan generated at the same time, can helpdetermine the best repair path, statistical decision can help predict the fault and correctcountermeasures are presented. Papers around electric power customer service system based on GIS this subjectwere discussed, based on the integration of research needs, implement equipment andcustomer management, fault repair service, industry reporting for reinforcement, powerand electricity management functions such as design, through giving full play to theadvantages of GIS platform, provide support for smart grid, all kinds of businessapplication.In this paper, the author showed and tested the electric power service system whichcould be actualized. The system finished those functions that had been formulated whenthe program designed well. It satisfied the electric costumers of Chengdu’s differentkinds of requirements, and it realized those business, such as business expansion andnew installation and the electric charge management, under the environment of GIS.This system tends to be more reasonable and highly active through The tests of thecapability of this system.Finally, the paper on the electric power customer service system has made thesummary and further prospects.