H Information Company IT Service Management Research

Entering the new century,information technology for the developmentof enterprise business is becoming increasingly important.In thepast,enterprise information technology work, mainly in the IT procurementand management simple hardware, software portfolio, now no longer a simplecombination of hardware and software resources management, operation,maintenance and how to effectively control becomes more important.Enterprises in the information technology of the tide, how to achievestandardization and process management, so as to enhance thecontrollability of the system, improve work efficiency and quality ofservice management has become enterprises are facing a very pressing issue.Represented by H company information of small and medium-sized enterpriseswant to transition from traditional systems integrator for the systemservice, need more through information technology service management tomanage the enterprise.Therefore, based on H status information, in orderto improve information technology on business optimization, therebyintroducing IT service management, the use of IT Service Management ITIL(Information Technology Infrastructure Library) to achieve enterpriseinformation management requirements.Articles by applying ITIL core management theory, according to thecompany’s specific practice H information requirements, to design a linewith requirements of the company IT service management platform for therealization of the company’s transformation to provide theoreticalsupport and practical guidance. Between customers and the market in thecompany’s IT service management to establish a sound communicationchannels. For the IT service management foundation for sustainabledevelopment. Information for this article H Company IT service management statusquo of the current stage of implementation of the proposed solutions, ITservices and manage change is an iterative process, we must continue topromote and implement step by step, and only through continuous exploration,continuous learning, identify gaps, summarize the pros and cons in orderto continue to make progress, and ultimately establish Adaptive H businessdevelopment information service management solutions.