Research On Application Of ITIL In Information M Anagemengt In A Company

Information construction in the enterprise development, business complexity and personalization is increasingly deepened, after sales service management to the company’s IT Department continues to put forward new challenges. The cost of solving the problem has been put on the agenda. Requires that the enterprise leadership to fully recognize its importance and be attached importance to, and then in the enterprise interior to promote the implementation of the program, so that the stability of the technical system to serve the business and business expansion. ITIL information infrastructure has a constructive guiding role, can effectively solve the problem, the company has been more and more enterprises attach importance to and use.In this paper, we will analyze and study the knowledge framework of ITIL service, which is based on ITIL standard, and the core process of IT is the main theoretical guidance. Taking A company as an example, this paper briefly discusses the thoughts and principles of A company to build the basic framework. In A company to set up after sales support InfoCare platform, to clarify the company’s contact, to determine the quantitative criteria. Focus on the process of solving the IT accident, optimize the process of the accident to optimize the design, to understand the process of all the information, improve management and major events of the process and the specific improvement program. After the use of the maintenance system of service and process improvement software, A company’s main software product DMS system maintenance becomes standard, so that after-sales service from passive to active, service quality and efficiency have been significantly improved, effectively improve customer satisfaction, business service to achieve a new height. At the same time, we have set up "the customer and service as the center" of the innovative thinking, establish a cross section IT service management platform InfoCare, and make full use of the platform and related processes, so that the utilization rate of resources to achieve maximum, to achieve information management for the company to provide help, and further expand the market. Finally, the application effect of InfoCare platform is evaluated, and the improvement of the process change level and service management is introduced in detail, and the possible existence of BUG is explored and discussed.The research of this paper has some reference value for the same industry, to improve the management of IT services.