Unicom A Branch Network Technical Support Staff Performance Management System Improvements Research

In recent years, the telecommunications industry has maintained a rapid development of increasingly fierce competition between telecom operators. With the opening of the3G market communication network bandwidth and signal quality, users have become increasingly demanding. Unicom "3G-leading" and "integrated operations management strategy, foreign enhance network communications and customer service quality, strengthen internal management of internal staff and departments, the Cooperative Engagement Capability, in order to enhance the company’s telecom market competitiveness. In this paper, by analyzing the problems of Unicom A branch existing performance management, for its technical support staff to adapt to the enterprise "3G leading" and "integrated operations management strategy performance management system, develop a business strategy and objectives into each employee applications effectively strengthen the performance appraisal results effectively strengthen the awareness of the technical staff of customer service, enhance the quality of network operation and maintenance, to upgrade China Unicom3G brand and expand market share. Start from the analysis of the corporate strategy, in order to work out with them the KPI assessment indicators, and establish the line with the company’s development strategy balanced scorecard system. Through the use of360-degree performance appraisal method to ensure the fairness, reasonableness of the results of the exam. PDCA cycle management to strengthen the application of the results of performance appraisal, clutching the aspects of the implementation of the performance appraisal, performance management is not a mere formality, and the improvement of the performance appraisal system With the development of the company’s continuous improvement. In addition, by improving the existing performance appraisal system, and enhance communication between the leadership and staff to assessment as a means to identify deficiencies in the staff work to develop a specific program to improve job performance, improve the job performance of each employee, and ultimately The company’s goals.