The Design And Application Of Work Support System Based On Operation Business Customer Service System

This article elaborats with emphasis the research work about system design and the application based on the telecommunication operation customer service system. Through the implementation of computer network resources centralized management, we can solve the real-time communication question between the various beforestage and backstage departments’. Also we can transform the technical superiority to the service superiority, and will serve the superiority to transform as the brand superiority, then enhance the customer service degree of satisfaction. This system is the powerful tool to enhance the enterprise working efficiency, it can make the working efficiency to enhance 15 times, so the effect is extremely obvious. The work system may support the enterprise with ease to establish extends in the localization precise work network nervous system, also can reduce the suit time, enhance the customers’ loyalty, promote the operation business service development effectively.The full text elaborats work support system’s outline design, principle, database design contents, as well as the application in practical work process.