Circuit Dispatching Optimization Based On Quality Management Of ZJ Communication Company

The quality of the circuit dispatching directly related to the mobile network construction efficiency, However, in the early days, circuit dispatching of the ZJ communication company(hereinafter referred to as the ZJ company)lies on operators’ experience and network familiarity, which is executed by way of manual dispatching. However, along with the increasing complexity and scale of the network, the employees in ZJ company could not reach the network resource situation timely and effectively. Therefore, they were unable to form a quick response to circuit scheduling, which restricted the network construction pace.In2009, there was an upsurge of studying quality management among ZJ Company from the management to the first-line employees. They applied the theory into the practical work and made a great improvement in work efficiency, which is the background of this paper. The main content of this research aims to improve the efficiency of the circuit dispatching. By using the quality management of PDCA circulation, the article firstly focuses on the current situation of the circuit dispatching to find all the possible causes, and then further to find out the main causes, for which, make the implementation of the program and plan. Variety of Quality Management methods are used in the course of implementation, Such as causal analysis, Pareto analysis, control chart analysis, scatter plot analysis, statistical sampling, investigation, and histogram, which achieved the application of quality management control method in reducing circuit dispatch time and created significant results with the help of informatization management.The results show that the combination method of the quality management and the information system can play a huge benefit in work. This discovery would play a very important practical significance in ZJ’s circuit dispatch management. Through the study also found that quality management is not eternal answer, only the eternal question, which is a cycle of process. The more you pay for the quality, the more benefits you get.